About the Role
Support ecommerce operations & online team activities in daily basis
Execute actionable plans and ensure that merchants businesses operate successfully
Ensure smooth and proper onboarding process for new merchants in each marketplace, such as SKU synchronization (omnichannel)
Respond actively to merchants’ inquiries in a timely manner and escalate the issue to ensure that the issues are resolved.
Provide relevant data as needed and deliver well-structured report.
Responsible in BAU operations: seller center owner, data pulling, shop setup, and promotion settings.
Coordinate with the online team, supervisor, and other internal stakeholders to support the company’s goals and objectives.
Requirements
Minimum 1-2 year of working experience, preferably at Ecommerce operations.
Has experience in handling merchants' seller center from various marketplace such as Shopee and Tokopedia.
Strong problem-solving skills and business acumen.
Comfortable for being easy to reach out and fast responding to merchants' inquiries
Familiar to other seller center such as Tiktok, Lazada, Zalora, and Blibli is a plus.
At Hypefast, we are committed to creating a diverse and inclusive workplace. We believe that diverse perspectives drive innovation and excellence. We welcome candidates from all backgrounds and employment is decided on the basis of qualifications, merit, and business need.
